Multiservicios Administrativos y Aduanales Villegas & Asociados, C.A. (Tax ID), as operator of Full Cargo Express and Shop and Gets, recognizes that the commercial, customs, financial, and supply chain information provided by our clients constitutes a highly confidential strategic asset. This Privacy Policy details how we collect, protect, and process your data in strict compliance with Article 28 of the Constitution of the Bolivarian Republic of Venezuela, the Special Law Against Computer Crimes, the Law on Data Messages and Electronic Signatures, the Organic Customs Law, and international data protection standards.
The entity responsible for processing and safeguarding data collected through this web portal, quotation forms, official WhatsApp/WeChat channels, and operational systems is Multiservicios Administrativos y Aduanales Villegas & Asociados, C.A., Tax ID (RIF) , headquartered in Caracas, Venezuela, with operational offices in La Guaira, Puerto Cabello, Guanta, El Guamache, Miami (USA), Yiwu and Enping (China), Madrid (Spain), and Querétaro (Mexico). Official contact email: [email protected].
We collect only the information necessary to quote, coordinate, and clear your logistics operations: (a) Identification and contact data: full name, job title, company legal name, RIF / Tax ID, corporate email, phone numbers, WhatsApp, and WeChat ID; (b) Commercial and procurement documentation: proforma and final invoices, Packing Lists, origin manufacturer details, technical data sheets, certificates of origin, and sanitary or SENCAMER permits; (c) Logistics data: pickup and delivery addresses, warehouse coordinates, locker codes, and dispatch instructions; and (d) Technical browsing metadata required for platform security.
Provided data is used exclusively to: (1) Prepare accurate international freight, procurement, and customs clearance quotations; (2) Coordinate factory audits, warehouse receptions in China, the USA, Spain, and Mexico, and carrier bookings with shipping lines and airlines (B/L and AWB issuance); (3) Execute formal customs declarations in SENIAT's automated SIDUNEA system and process permits before regulatory agencies; (4) Send shipment status reports, arrival notices, and technical tariff bulletins when subscribed; and (5) Comply with anti-money laundering and customs control obligations.
At Full Cargo Express we enforce an unbreakable Non-Disclosure and Commercial Channel Protection policy: the identity of factories in China or abroad, EXW/FOB invoice costs, product specifications, and client portfolios entrusted to us for auditing, procurement, or transport are treated as Trade Secrets. Under no circumstances do we sell importer databases or disclose a client's suppliers to third parties or competitors.
Given the cross-border nature of international freight, the data strictly required to move cargo (shipper and consignee names, cargo description, HS code, weight, and volume) is securely transmitted among our owned offices in China, the United States, Spain, Mexico, and Venezuela, as well as to shipping lines, cargo airlines, port terminals, and customs authorities at origin, transit, and destination for cargo manifest issuance.
Our digital platform and documentary repositories utilize in-transit encryption (TLS 1.3), database isolation with Row Level Security policies, Role-Based Access Control (RBAC) ensuring each specialist accesses only dossiers assigned to their division, and audit logging of every administrative query or modification.
Commercial contact data is retained while the service relationship remains active or until the data subject requests removal. Import, export, and customs transit dossiers (invoices, Single Customs Declarations DUA, bills of lading, and SENIAT tax assessments) must be retained for the statutory period mandated by the Organic Customs Law and the Organic Tax Code for post-clearance audit purposes.
The Full Cargo Express website uses strictly necessary technical cookies to remember your language preference (Spanish / English), maintain the integrity of in-progress quotation forms, and protect authenticated staff sessions. We do not use invasive tracking cookies or sell browsing profiles to third-party advertising networks.
You have the right at any time to know what contact data we hold, request the update or rectification of inaccurate information, unsubscribe from our informational bulletins, or request the deletion of your commercial contact data when no statutory or customs obligation remains pending. To exercise these rights, send a written request from your corporate email to [email protected] stating your name, company name, and request, which will be processed within a maximum of five (5) business days.
Full Cargo Express reserves the right to update this Privacy Policy to reflect improvements in our information systems or changes in applicable customs and technology legislation. Any update will be published at this URL indicating its effective date and version code.
